Terms & Conditions
These are the Terms and Conditions of Sale applicable to on-line purchases of www.adventuryx.com products:
The object of this contract is to regulate the contractual relationship between the “provider,” adventuryx.com and the “customer.” The “customer” accepts the online contract by checking the respective checkbox. The contractual relationship involves the delivery of a purchase of products for a certain price, which is publicly visible on the website: adventuryx.com. These terms and conditions are in accordance with the laws of Denmark and Europe, and will apply to all purchase transactions through adventuryx.com by the “customer” registered on the website with a name and password. These terms represent the complete agreement between the “provider” and the “customer” covering the sale of products from the site adventuryx.com. The “provider” does not offer or agree to any conditions, guarantees or representations relating to the quality, description or characteristics of the products other than those set out in these terms. The “customer’s” completion of the order form on this site will constitute the “customer’s” agreement to purchase Adventuryx products and gift cards. The acceptance of this document implies that the “customer” has read and understands its contents, that the “customer” has the capacity to agree to the contract and that the “customer” assumes all the obligations in this context. The present conditions will be valid indefinitely and shall apply to all transactions processed through the website of the “provider,” adventuryx.com. The “provider” reserves the right to modify these terms and conditions as necessary.
This contract is presented in the English language. If the “customer” wants to access products offered by the “provider,” he/she must register on the website by creating a “customer” account. For that purpose, the “customer” will willingly and voluntarily provide all required personal data and select a username and password. The “customer” may not select a username that may confuse others, or include offensive expressions, slanderous words or any words/phrases that are contrary to general law. Registration confirmation will be sent to the email address indicated in the registration. Once the “customer” account has been created, the contracting procedure will follow the steps below.
- Sales Order.
- Customer Login or Register. Registration is required for new customers.
- Delivery and billing address. The delivery and billing addresses will be shown and can be modified by the registered “customer ” if desired.
- Acceptance of the general sale conditions.
- Payment method. One of the available payment methods should be selected. Electronic payment methods such as credit cards will be directed to a secure site for a safe payment.
- Order Confirmation. Once the order is confirmed, an email will be sent to the “customer’s” registered email address.
2. PRICES and Taxes
For customers in European Union countries, prices shown on Adventuryx products and gift cards are in Euro, DKK and USD and include Danish VAT 25%. For web-shop customers outside the European Union, prices are in Euro, DKK and USD without 25% VAT/tax/duties. Orders shipped to destinations outside of the EU are on a (DDU) Delivery Duty Unpaid basis, which means the “customer” is responsible for paying the required VAT/taxes/duties at the time of collecting the goods in his country. The amount due by the “customer” for all products will be based on the current selling price on the date the order for Adventuryx products is placed (less any applicable gift cards, vouchers and discounts in effect at that time). Additional shipping charges to the provided address will be visible to the “customer” in the order checkout summary before the payment. The “provider” reserves the right to change its prices without prior notice to the buyer.
Payment for products purchased from the “provider’s” website, adventuryx.com, can be made by PayPal or a credit card, including Visa, MasterCard, Discover, American Express, Diners Club, Maestro, Dankort, E-Dankort, JCB and Discover. The “customer” agrees to submit the information necessary for credit card authorization and verification to the “provider,” adventuryx.com. Please note that when paying by credit card, the “provider,” adventuryx.com, reserves the right to verify the cardholder’s address, validity of the credit card and that the account has the capacity to be charged the full amount. Once the verification process is complete, the amount will be deducted from the “customer’s” card and the “provider,” adventuryx.com, will ship the purchased product(s) the next business day. The “provider” reserves the right to exercise its legal remedies if a dispute arises over payment through the customer’s credit card company. In particular, but without limitation, if the ”customer’s” credit card company declines a payment when due, the “provider,” adventuryx.com, at its discretion, may delay or cancel the order placed by the “customer.”
4. GIFT CARDS and FREE GIFTS
As part of our membership program, free gifts are reserved for loyal customers who provide positive feedback on Adventuryx products. We also distribute a free newsletter about our products and information about the highest quality organic fabrics on the market today and the latest “smart textile” technology. We also distribute information through our “The best party in the world” program, which includes news about the best events in fashion, show-business, entertainment, private events, DJ parties and music festivals around the world. Our customers can purchase Adventuryx gift cards that can’t be returned and that are non-refundable. Gift cards are in value of 50€, 100€, 200 € and 500€, and are valid for adventuryx.com purchases only.
5. SHIPPING AND DELIVERY
Shipping is not included in the product price. Shipment costs will be calculated based upon the recipient’s address and the speed of service requested (regular delivery service or expedited delivery service). Once the goods leave Adventuryx distribution center, we are unable to change the delivery address. Please ensure that shipping address details are correct. We recommend sending the goods to a home or work address where someone is present to receive the delivery. The shipping costs appear as a separate item in the final price on all orders. Orders placed on the adventuryx.com website will be shipped via courier companies. The “customer’s” order will be delivered within 2 to 10 business days after the order confirmation. If the order isn’t delivered within 10 business days after the “customer” receives their order confirmation, please email our customer service department at firstname.lastname@example.org. We will find out what happened with the order immediately and send you a written notice. The “provider” will not be liable for unsuccessful delivery that results from false, inaccurate or incomplete information provided by the “customer,” or if the delivery cannot be made for reasons beyond the control of the shipping company. Shipping companies are responsible for delivering all orders placed online. For questions or information about existing orders, the “customer” should contact customer service through the email specified above.
Once the “customer” receives the order, he/she must verify that the correct items were received. If there is a problem with the order, the “customer” must contact the “provider” by email email@example.com, providing personal information, the order number and detail of the matter. The “provider” will respond to the ”customer” within 3 business days.
The “provider” guarantees the quality of all Adventuryx products with a 24-month manufacturing warranty. Defects such as faults in the fabric, workmanship and other manufacturing related issues must be reported within 2 weeks of receiving the product. Our guarantee is based on the “customer” following the cleaning and care instructions indicated on the tags of the products.
If the “customer” is not satisfied with a product purchased from Adventuryx, the “customer” can return the merchandise and receive a refund. The “customer” must return articles purchased via adventuryx.com within 14 days (2 weeks) of receipt. In order to receive a refund, products must be returned in their original packing, unworn and without any trace of damage. The product must be shipped back to our fulfillment house within 14 days (2 weeks) of the date of delivery.
Please ensure merchandise is packaged in a manner that protects it from damage during transportation. Our return address for merchandise is provided on the invoice that is included in the shipment. We recommend sending packages via expedited mail (DHL) for faster and safer delivery, and obtaining a tracking number. The “customer” is responsible for all delivery costs for returned merchandise. These mailing costs will be deducted from the original refund amount if not paid by the “customer.” After we receive your merchandise return, the product will be inspected to ensure it is in perfect condition, unused, clean and otherwise undamaged. When returning merchandise, it must be in the original packaging with the security seals intact. We will send an email confirmation as soon as possible to let you know if the refund is accepted or not. Refunds are offered in the form of website credit to use toward future purposes, a gift card or a credit to your original method of payment (within one month after you receive refund confirmation). We only reimburse initial shipping costs if the cause for the refund is a defective product.
If exchanging clothing for a different size, please return the merchandise to our fulfillment house within 14 days of delivery and send an email to firstname.lastname@example.org with your desired size. Upon receiving the product/s, the “provider” will verify the product/s are in perfect condition and the new size will be shipped. The shipping costs associated with exchanges are to be paid by the “customer.”
8. Intellectual and industrial property
All content included on adventuryx.com website, including works, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos, menus, web pages, graphics, colors, schemes, tools, fonts, designs, diagrams, layouts, methods, processes, functions and software (collectively, the “Content”), is the property of the owner “Dream Team Group SMBA” and is protected by national and international copyright and other intellectual property laws. You may not reproduce, publish, distribute, display, modify, create derivative work from, or exploit in any way, in whole or in part, the content without the prior express written agreement to the “Dream Team Group SMBA.” Equally, all trade names, trademarks or distinctive signs on the website are protected by international law. The owner of the website, “Dream Team Group SMBA,” does not grant any license or authorization for personal use of their rights to the “customer” intellectual property or any other right related to the website and the services offered therein. Therefore, the “customer ” acknowledges that the reproduction, distribution, marketing, processing, and in general, any other form of exploitation by any procedure, all or part of the contents of this website is a violation of intellectual and/or industrial property rights.
9. GOVERNING LAW
All activity on the adventuryx.com website is subject to Danish law. The Act on Processing of Personal Data of Denmark guarantees that the processing of your personal data will be carried out in compliance with the fundamental rights and freedoms of individuals and their dignity, with particular reference to confidentiality, identity and the right to personal data protection. The parties agree to submit any dispute that may arise from the provision of products or services from these Conditions to the Courts in Denmark.